We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our website, then please email us on info@whatsyourfinancialgameplan.com  within 14 days of receiving your order and we will be happy to arrange a refund or exchange. It is your responsibility to return items to us; we recommend recorded delivery or Royal Mail Guaranteed. We cannot be held responsible for loss or damage to goods whilst they are being returned.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer. You must follow our instructions for returning goods (see below).

If you are not satisfied with your purchase for any reason, you may return the item to us in its original packaging with your invoice within 30 days of receipt.

If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

If you are returning items that are damaged, mis-shipped or the result of an error on our part, you will be refunded the total amount of the order and we’ll pay the return shipping costs. Items should be returned in their original product packaging.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer. You must follow our instructions for returning goods (see below).

If a package is returned to us after 3 delivery attempts, returned due to an incorrect/incomplete address or refused at delivery, you will be refunded for the total amount of the order, less shipping.

Items that are not Returnable or Exchangeable

  • Any item that is not returned within 30 days of shipment.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Instructions for Returning Goods

  • Include the delivery note or a copy of your email invoice with the goods. Please send the goods in appropriate packaging.
  • Obtain the Returns Authorisation Number by emailing our customer service team at info@whatsyourfinancialgameplan.com
  • Make sure the items are properly packed to prevent damage in transit. (We cannot be held responsible for loss or damage to goods whilst they are being returned.)
  • A cover note clearly stating the Returns Authorization Number and a brief description of the problem. Our customer service team will provide you with the return address for the item.
  • You will be responsible for paying postage costs associated with returns under this policy
  • Once we receive the goods back and have inspected them, we will either refund your payment (using the same payment type you used to pay for your order) or replace the goods depending up on your request.

How do I cancel my order?

  1. You have the statutory right to cancel your order, but no later than 14 working days after the day after you receive the product. You can also cancel your order at any time prior to the order being processed. Please be aware that orders are usually processed on the same day that they are received. Please email info@whatsyourfinancialgameplan.comwith your name, address and order reference number.
  2. You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 7 working days after the day after you receive the product. Please email info@whatsyourfinancialgameplan.comwith your name, address and order reference number.

Our contact details

This website is owned and operated by Brad and Adam Publishing Ltd. Our principal place of business is at

Unit 195

Maddison House

226 High Street

Croydon

CR9 1DF

You can contact us:

(a) By post, using the postal address given above;

(b) Using our website contact form or;

(d) By email, using info@whatsyourfinancialgameplan.com